Shop Green Policies

Delivery Policy

At Shop Green, we are committed to delivering your orders efficiently and reliably. Our standard delivery times are as follows:

Processing Time:

Orders are processed within 1 to 2 business days. For custom-made items, such as fiberglass planters, 3 to 4 working days for processing and shipping. Customizations may require additional time.

Shipping Time:

Once processed, shipping times depend on the destination.

Shipping Costs:

Shipping costs are calculated based on the size, weight, and destination of your order. These costs will be displayed at checkout before you complete your purchase.

Delivery Estimates:

Delivery times are estimates provided by the carrier and may vary due to factors such as weather conditions or carrier delays.

Order Issues:

If you encounter any issues with your delivery, such as delays or damage, please contact our customer service team promptly. We are here to assist you and ensure your order arrives as expected.

Thank you for shopping with Shop Green. We strive to provide a seamless delivery experience and appreciate your patience and understanding.

Payment Policy

At Shop Green, we strive to offer a seamless and secure payment experience. We accept the following payment methods:

For all payment methods, please ensure that payments are completed promptly to avoid delays in processing and shipping your order. If you have any questions or require assistance with payment methods, our customer service team is available to help ensure a smooth transaction process.

Mission

At Shop Green, our mission is to enrich your living spaces with high-quality, sustainable, and beautifully designed plants, planters, and home décor. We are dedicated to offering a curated selection of products that blend style, functionality, and environmental responsibility. Our goal is to inspire and support a greener lifestyle, making it easy for our customers to cultivate their own vibrant, eco-friendly environments. Through exceptional customer service and a commitment to innovation, we strive to be your trusted partner in creating and enjoying a more sustainable and aesthetically pleasing home.

Frequently Asked Questions

Do you offer custom design or personalized options?

Yes, we offer custom design options and personalization for our planters at Shop Green. Connect with us on social media for more details.

What are the care instructions for planters?

Our planters are made to last and don’t require much care. Simply clean them as needed to maintain their appearance.

Do you have wholesale and bulk purchasing options?

Yes, we offer wholesale and bulk purchasing options for businesses, retailers, and event planners. Please contact us for more information.

What is the estimated delivery time for my order?

Delivery times vary depending on your location and the type of order placed. Please refer to our delivery policy for more details.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 1 day to claim a warranty or request a refund.